Key performance indicators
No compromise on safety
We will never compromise our commitment to safety, which is always the first priority for all our people.
Focus on our customers
Focused on network development
We are committed to making travel easy and affordable and provide friendly service to our customers.
Focus on our network development
We are focused on improving our routes, slots and bases to build on our leading presence across Europe.
Focus on our people
We are committed to listening to our people and engaging with them to improve what we do and how we do it.
Note, from 2010, we moved from measuring satisfaction to measuring engagement.
We are committed to improving shareholder returns whilst remaining prudently financed with a strong, liquid balance sheet.